A Bit About Me
Storytelling is a powerful tool to illustrate the user experience of a product. Despite our varying intentions, our interactions with the world are often quite similar. If we continue to relay our experiences with others there will always be endless possibilities to connect and create an engaging story.
UX Research Experience
Cisco
A Digital Communications Technology Conglomerate
May 2024 - October 2024
(6 Month Contract)
• Voice of the Customer UX Research focused on improving how Cisco serves customers.
• Focused on reimagining Cisco’s Contact Us page by conducting an unmoderated competitive comparison user test via UserTesting.com for over 40+ participants to learn how to improve Cisco’s Contact Us page.
• Collaborated with a cross-functional team to understand how well customers and prospects were able to use Cisco’s Global Navigation by outlining a research plan, discussion guide, and conducting moderated interviews via Respondent.com
JP Morgan Chase
A Global Financial Institution
Nov 2022 - March 2024
Enhanced Employee Experience by delivering measurable increases in satisfaction levels.
• Achieved a 12% increase in CSAT score for a feature enhancement product.
• Expanded CSAT survey participation for an internal communications channel by an impressive 3652.5%.
• Conducted comprehensive end-to-end UX Research across multiple product lines.
• Pioneered a user-centric approach for the roadmap of an internal streaming platform product.
• Instituted agile research processes, expediting issue resolution and deepening user understanding, resulting in
streamlined workflows and enhanced user experiences.
Indeed
A Global Job Search Engine and Employment Marketplace.
Nov 2021 - Oct 2022
• Spearheaded user-centric methodologies within Indeed’s Small & Mediums Businesses Organization, driving
40+ user studies across diverse lines of businesses.
• Implemented agile research processes to expedite issue resolution and deepen user understanding, resulting in
optimized user experiences.
• Conducted comprehensive usability testing and user interviews, providing robust data analysis and actionable
recommendations to stakeholders at scale.
Tools
Figma / Figjam
Optimal Workshop
Usability Testing
Miro
SurveyMonkey
Adobe Analytics
Qualtrics
UserTesting
Microsoft Excel
Skills
Contextual Interviews
Usability Testing
Agile
Roadmaps
Affinity Maps
Journey Maps
Stakeholder Relationships
Education
Columbia College Chicago
Bachelor's Degree
Cinema Arts + Science
Aug 2013 - May 2017
CareerFoundry
UX Immersion Certificate
May 2020 - February 2021
Volunteer
ADPList
Volunteer (UXR Mentor)
Jan 2023 - Present
Offer a rotating, 6-week, 1:1 program to help UXRs workshop resumes, portfolios, and prepare for upcoming interviews. Just completed 1,110 minutes of mentorship.
JPMC's NextGen BRG
Marketing & Comm.
Community Member
Dec 2023 - March 2024
Provide outreach for 2024’s New Year Networking Event to facilitate a sense of community for new hires within JPMC.
Previous Experience
NBC Universal's
Chicago PD
Set Decoration Production Associate
May 2018 - May 2019
Research-focused associate for Set Decoration department for television show based in Chicago, IL. Facilitated handling budget costs, and transportation of furniture, art pieces, and vendor goods.
NBC Universal's
Chicago Med
Office Production Associate
May 2017 - May 2018
Facilitated transportation for on-set actors and employees. Ensured distribution of scripts, meals, packages, and delegated tasks to in-office and on-set workers.